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Emergency Medical Services
Operations
"Every Second Counts… No Excuses"

S Safe: Were my actions safe – for me, for my colleagues, for other professionals and the public?
T Team-Based: Were my actions taken with due regard for the opinions and feelings of my co-workers, including those from other agencies?
A Attentive To Human-Needs: Did I treat my patient as a person? Did I keep him/her warm? Did I use his/her name throughout the call? Did I tell him/her what to expect in advance? Did I treat his/her family/relative with similar respect?
R Respectful: Did I act toward my patient, my colleagues, my co-responders, the hospital staff, and the public with the kind of respect that I would have wanted to receive myself?
C Customer Accountable: If I were face-to-face right now with the customers I dealt with on this response, could I look them in the eye and say, "I did my very best for you."
A Appropriate: Was my care appropriate – medically, professionally, legally and practically considering the circumstances I faced?
R Reasonable: Did my actions make sense? Would a reasonable colleague of my experience have acted similarly, under the same circumstances?
E Ethical: Were my actions fair and honest in every way? Are my answers to these questions fair and honest?


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