You may communicate with an inmate through telephone conversations. All telephone calls must be initiated by the inmate, utilizing the telephones provided for their use within the facility. All out-going telephone calls from inmates are made on collect only telephones. Inmates are unable to receive incoming telephone calls.

If an inmate is attempting to contact you, a recorded message will inform you that a call is being received from an inmate at the Greenville County Detention Center. You will not be charged for the call unless you accept the call by selecting the option to do so. The maximum length of the call is 15 minutes. A recorded message will alert you when the call has reached 14 minutes and there is only one minute remaining.

If you are having difficulties receiving calls from an inmate at the Greenville County Detention Center, your telephone number may be blocked by either Global Tel*Link, or your local telephone service provider. Global Tel*Link has instituted a maximum dollar amount that may be incurred for your protection. If your bill exceeds $50.00 in collect calls on any day your number will be blocked until you are notified. Should your total calls for the month exceed $150.00 in collect calls your number will also be blocked until you are notified.

If you wish to block your telephone number from receiving calls from inmates at the Greenville County Detention Center, please follow the instructions on the pre-recorded message or contact GTL customer service at one of the numbers listed below.

To resolve any problems with receiving calls or to block incoming calls, you should first contact Global Tel*Link, at 1-866-230-7761 or 1-877-650-4249. Customer Service Hours of Operation (Eastern Standard Time): Monday thru Friday: 8 a.m. – 12 a.m. and Saturday and Sunday: 9 a.m. – 8 p.m. GTL can verify why the block was placed on your telephone number and can assist you in the process to unblock your telephone number. In some cases, they may instruct you to contact your local telephone company, who in some cases may institute a collect call block on your telephone number.

The telephone system will allow inmates to call cellular phone numbers. The first call to a cellular number is free and will last for one minute. At the completion of the free minute, the cellular phone owner will be told that a pre-pay account must be set up prior to receiving any further calls. Additionally, this cellular number is blocked from receiving additional incoming telephone calls from the facility until an account is set up.

Attorney Telephone Procedure

The Greenville County Detention Center has contracted with Global Tel*Link to provide its inmate telephone system. This system monitors and records inmate telephone calls.

Should an attorney desire to receive confidential inmate telephone calls, the Detention Center requires attorneys to complete a Request for Confidential Inmate Phone Call Form identifying all attorney telephone numbers to be excluded from monitoring and recording. Upon receipt of this form, identified numbers will be excluded from the phone computer from monitoring and recording.